Privacy Policy

Homora Property takes your privacy seriously. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, why we collect it, how we use it, and how we keep it safe.

When you interact with us — whether via our website, WhatsApp, phone, or registration forms — we may collect:

Personal details — name, NRIC/passport number, date of birth, nationality

Contact details — mobile number, email address, residential address

Financial profile — income range, employment status, existing loan commitments (for loan eligibility reference only)

Property preferences — budget, preferred location, property type, intended use (own stay / investment)

Communication records — WhatsApp chats, call logs, emails, and inquiry form submissions

Technical data — IP address, browser type, device type, and website behaviour collected via cookies and analytics tools

Your data is used strictly for the following purposes:

To respond to your property inquiries and match you with suitable projects

To connect you with the relevant Developer's sales team or our registered REN

To assist with home loan pre-qualification referrals to bank partners

To schedule viewings, briefings, or project registration appointments

To send you relevant property updates, new launches, and promotional information — only where you have consented

To comply with regulatory requirements under Malaysian property, anti-money laundering, and tax laws

To improve our marketing campaigns and website experience through analytics

We may share your data with:

Property Developers — when you register interest in a specific project, your contact and preference details are shared with that Developer's sales team

Financial institutions or mortgage referral partners — only where you request loan assistance

Marketing platforms — including Google (Analytics, Ads) and Meta (Facebook/Instagram) for digital advertising and retargeting, where permitted

Regulatory bodies — BOVAEP, LHDN, law enforcement — only when required by law

We do not sell, rent, or trade your personal data to unrelated third-party marketers.

We take reasonable technical and organisational steps to protect your personal data:

All data submitted through our website is transmitted via SSL/TLS encryption

Access to your personal data within our team is on a need-to-know basis only

We use secure CRM and communication platforms that meet industry-standard data protection requirements

Third-party service providers we work with are required to handle your data responsibly and securely

In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities promptly in accordance with applicable law

Inquiry/lead data — retained for up to 3 years from date of collection

Transaction data (where a purchase proceeds) — retained for a minimum of 7 years as required by Malaysian tax and regulatory law

Opt-out records — retained indefinitely to honour your preferences

Data no longer needed will be securely deleted or anonymised

You have the right to:

Access the personal data we hold about you

Correct any inaccurate or outdated information

Withdraw consent for marketing communications at any time

Request limitation of how we use your data in certain circumstances

Raise a complaint if you believe your data has been mishandled

To exercise any of these rights, contact us via WhatsApp at +60 17-590 0474. We will respond within 21 days.

By submitting an inquiry, you consent to being contacted by our team about the property you enquired about and similar offerings.

You may opt out anytime by replying "STOP" to any WhatsApp or SMS message, or by informing our team directly.

Opt-out requests are processed within 7 business days.

Our website uses cookies for analytics, advertising tracking (Google Ads, Meta Pixel), and WhatsApp button click tracking via Google Tag Manager. You may disable non-essential cookies through your browser settings, though some website features may be affected.

We may update this Privacy Policy from time to time. The latest version will always be available on our platform with the updated effective date.

For PDPA-related complaints unresolved by us, you may contact the Department of Personal Data Protection (PDPD) Malaysia at pdp.gov.my.